At the Pet Lovers Centre, your satisfaction is very important to us. We know pet parents are busy, so we’ve made our return policy easy and convenient. 

Return & Exchange Policy Terms and Conditions:

All items sold are strictly non-refundable. Please note that Pet Lovers Centre will not apply Return & Exchange if the manufacturer's recommendation on the care of the Product and its Food Safety & storage instructions are not followed. 

1. For items purchased at Retail Store and Online Order, unopened items with unopened packaging may be exchanged within seven (7) days from the date of purchase for other items. 

2. The quality evaluation process may take five (5) to seven (7) business days once the item reaches the warehouse. The return and exchange process will only begin after we have completed the evaluation of your return item and if it is deemed to be a valid return. If it is an invalid return, the item will be returned back to the customer.

3. Product after inspections must be collected within one (1) month from the date of notification. Pet Lovers may dispose of the Product which remains unclaimed after one (1) month, without notice in any way we deem fit. 

4. Pet Lovers Centre shall reserve the right to vary the coverage or refuse to cover Products which in our records indicate "Promotion" or "Free Items".

5. Pet Lovers Centre shall reserve the right to vary, modify or change the terms and conditions herein due to change(s) in availability of services, products and/or return or exchange for the purposes of complying with applicable policies, rules, regulations and law, with or without notice.

6. Please (Contact Us) here to arrange for Return & Exchange.

7. For “Marked-Down Sales Products” are not eligible for Return & Exchange. 

8. For Lazada Orders, please visit this page for more information: What is Lazada’s Refund & Return Policy?

9. For Shopee Orders, please visit this page for more details: Where can I find more information about Shopee return policy?